At Bosloss, we are committed to providing a seamless and worry-free shopping experience. We understand that sometimes a product might not meet your expectations, and your satisfaction is our top priority. To build your confidence when shopping with us, we offer a generous 30-day free return and exchange policy—no hidden fees, no hassle.
Hassle-Free Returns and Exchanges
If for any reason you are not completely satisfied with your purchase, you can return or exchange the product within 30 days from the date of delivery. We do not charge any restocking or processing fees, making the return process as smooth and customer-friendly as possible. This policy applies to all products purchased from bosloss.store, giving you peace of mind to try our beauty products risk-free.
Return Shipping Costs
For returns or exchanges due to product defects, damage during shipping, or incorrect items sent, Bosloss will cover the return shipping costs. Simply contact our customer support team, and we will provide you with a prepaid shipping label or arrange reimbursement.
If you wish to return or exchange products for other reasons such as a change of mind or personal preference, the return shipping cost will be the responsibility of the customer. We recommend using a trackable shipping service to ensure your returned package reaches us safely.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly and credited back to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider’s processing time.
How to Initiate a Return or Exchange
To start a return or exchange, please contact us within 30 days of receiving your order. You can reach out via:
- Email: service@bosloss.store
- Phone: +1 604-438-4715
Our customer service team will guide you through the return process, answer any questions, and provide necessary return instructions or labels.
Return Address
Please send all returns to the following address:
4700 Kingsway, Burnaby, BC V5H 4N2, Canada
We recommend including your order number and contact details in the return package to help us process your request quickly.
Final Notes
At Bosloss, we strive to ensure every customer is happy with their purchase. Our no-fee, 30-day return and exchange policy reflects our confidence in our products and dedication to your satisfaction. If you have any questions or special concerns about returns, don’t hesitate to contact us. We’re here to help make your experience as positive as possible.