At Bosloss, we truly value every connection we make with our customers. Your satisfaction and trust are the foundation of our brand, and we are committed to providing you with the highest level of support and service at every step of your shopping experience. Whether you have questions about our products, need help with your order, or simply want to share your thoughts, we encourage you to reach out to us. We are here to listen, assist, and ensure that your experience with Bosloss is nothing short of exceptional.
You can contact us anytime via our official email: service@bosloss.store. We make it a priority to respond to all inquiries promptly and thoroughly, usually within 24 to 48 hours during our business days. When you write to us, please include any relevant details such as your full name, order number (if applicable), and a clear description of your question or concern. This helps us provide you with the most accurate and helpful response possible.
Our physical address is 4700 Kingsway, Burnaby, BC V5H 4N2, Canada, where our dedicated customer service and operations teams work diligently to fulfill your orders and address your needs. Though our warehouse and office are based in Los Angeles, we proudly serve our customers across Canada with tailored shipping options designed to be efficient and reliable.
For phone support, you can reach us at +1 604-438-4715 during our business hours from Monday to Friday, 9:00 AM to 6:00 PM Pacific Standard Time. Our knowledgeable and friendly customer service team is always ready to assist you with product recommendations, order status updates, or any other questions you may have.
We understand that purchasing beauty products online requires confidence and clarity. That’s why we have designed our customer support with your needs in mind. From helping you choose the perfect shade to explaining ingredient benefits or resolving any technical issues with our website, Bosloss is committed to providing you with personalized, honest, and comprehensive assistance.
Additionally, we want you to be fully informed about our policies to avoid any inconvenience. Currently, Bosloss supports payment methods including PayPal, Visa, and Mastercard, ensuring secure and smooth transactions. Please be aware that at this time, we do not offer international shipping outside of Canada. This enables us to focus on providing excellent service and timely delivery to our Canadian customers.
We invite you to stay connected with us beyond just customer service. Follow our social media channels, subscribe to our newsletter, and join the Bosloss community where you can receive beauty tips, exclusive offers, and updates on new product launches. We cherish your involvement and are excited to be part of your beauty journey.
At Bosloss, we see our customers as part of our extended family. Your questions, feedback, and experiences help us grow and improve every day. We appreciate your trust and look forward to serving you with dedication and care.